Systems and software aren’t what make Datotel special; It’s our people. From our engineers to our service desk, we learn your business. Then, we thoughtfully apply the technology that’s going to make your business more effective, more secure and more efficient. What we do is important, but how we do it makes us Datotel.
When you utilize the Datotel Service Desk you can rely on real people answering the phone 24x7x365. This dedicated team’s goal is to support your unique business objectives and needs. Working hand-in-hand with our Service Desk is a team of Engineers and industry specialists. Their combined experience provides you with the peace-of-mind that your systems are under control, and if trouble arises, Datotel is there for you – day or night. The purpose of our Service Desk is to relieve you and your team from any and all of the worries, strains and day-to-day IT issues. Instead, Datotel can shoulder that burden, offering you the highest level of customer service and response times.
This one-on-one support is backed by the knowledge that Datotel is SSAE SOC2 certified. This means that our processes and procedures always follow best practices and are third party audited to ensure the best service for you. In addition to the SSAE certification, Datotel also has implemented the ITIL v3 (IT Infrastructure Library) processes for Incident Management and Problem Management. This public framework and best practices guide keeps us focused on continual measurement and improvement in the quality of IT services that are delivered, from both business and customer perspectives.
Datotel Service Desk includes:
Datotel Insourcing, unlike traditional information technology outsourcing, lets Datotel become your IT department in your office. Insourcing is more than staff augmentation or third party managed services. By choosing to insource with Datotel, clients gain a direct extension of their existing team. This direct extension can act on your behalf with users, vendors and customers. By insourcing, you can gain expanded and higher quality services at lower cost than hiring internal, dedicated IT staff. Access to Datotel’s team of highly specialized engineers, managers and infrastructure can be managed as you need it; making services and resources affordable that otherwise would be cost-prohibitive if accessed independently. Additionally, insourcing your IT support means that your information systems are “firm dependent” rather than “person dependent”, making your business less vulnerable and more secure.
Unified Platform for Effortless Communication
At Datotel, we believe IT support should be as flexible and responsive as your business demands. That’s why we provide a unified support platform, giving you multiple ways to connect with our team—whether through voice, SMS, video, email, or chat. No matter how you prefer to communicate, our team is always within reach to address your IT needs quickly and efficiently.
But we don’t stop there. Our platform is powered by AI-driven functionality, ensuring faster issue resolution, intelligent ticket routing, and proactive support. AI helps us analyze requests in real time, predict potential problems, and provide instant solutions—so your business experiences less downtime and more productivity.
With Datotel, IT support is always accessible, intelligent, and built around your needs. Whether you need immediate assistance or ongoing IT management, our advanced support system ensures your business runs smoothly.
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Set up new users and manage the inventory of phones and devices remotely and securely.
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Proactive approach to maintaining uptime, security and reducing risk, guided by industry best practices.
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Maintain and secure your endpoint devices with worry-free patch and lifecycle management.
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